How can we help?

After your payment is confirmed, your license key or download link is sent automatically to the email address you provided at checkout — usually within 30 seconds. Check your inbox (and spam/junk folder just in case). If you don't receive anything within 10 minutes, contact us via the form on this page.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover) via Stripe. We also accept Bitcoin, Ethereum, and USDT for customers who prefer to pay with cryptocurrency. All payments are encrypted and processed securely.

Yes — every product listed on Bitovia is tested and verified before sale. Our Windows and Office keys are retail licenses that activate via Microsoft's official servers. If a key ever fails to activate, we'll replace it immediately or issue a full refund.

We offer a 30-day money-back guarantee on all products. If a product doesn't work as described and we can't resolve the issue within 24 hours, you'll receive a full refund — no questions asked. To start a refund, contact support with your order ID.

It depends on the product. Most Windows and Office keys are single-device licenses. VPN and SaaS subscriptions typically allow multiple simultaneous connections (details are listed on each product page). If you need multi-device coverage, check the product description or ask support before purchasing.

No problem. Contact us immediately via the support form with your order ID and the correct email address. We'll resend the delivery to the right address. This is usually resolved within 30 minutes during business hours.

Our average response time is under 2 hours — including evenings and weekends. For urgent issues like activation failures, we prioritize those tickets and typically respond within 30 minutes.